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#47: 3 Tips to Training your Marketing Team

marketing
UMAI social circle cpg podcast

#47: 3 Tips to Training your Marketing Team

Welcome to episode 47, where we’ll discuss our top tips for training your marketing team. Our co-founder Alison will dive into the importance of ongoing education and training in the agency and marketing space. At UMAI, our approach has always been to hire & train bright individuals with potential and focus on ongoing education for our team. We’ve developed our own comprehensive training course, drawing from our decade of experience as in-house marketers, as well as in our marketing agency. In this episode, Alison will share key insights to elevate your marketing team’s skills and help your brand scale. Let’s get started! 🤓
 

Let Us Break It Down For You…

[0:58 – 2:37] UMAI Marketing’s top tips for training marketers
[2:38 – 5:14] Tip 1: Document Everything
[5:15 – 7:52] Tip 2: Incentivize Continued Learning
[7:53 – 10:41] Tip 3: Onboarding and Ongoing training
[10:42 – 11:31] Check out our Marketing Training resources!
 

Mentions from this episode: 

Learn more and Start growing with us 

UMAI Marketing socials  –

Get the Black Friday Cyber Monday Kit, here
 

Stay in touch:

Join UMAI’s Facebook Group: CORE 

#47: 3 Tips to Training your Marketing Team

 
Alison Smith: [0:17]
Howdy, listeners. We’re Alison.
 
Karin Samelson: [0:18]
And I’m Karin.
 
Alison Smith: [0:19]
And we love growing CPG brands.
 
Karin Samelson: [0:22]
We’re the founders of a digital and social media marketing agency, UMAI Marketing, and creators of The Consumer Goods Growth Course, where we’ve helped grow dozens of brands to six and seven figures.
 
Alison Smith: [0:32]
We’re former in-house marketers turned consumer goods marketing educators, who’ve set off on a mission to provide CPG founders and marketers with actionable strategies that drive community and sales. We’re talking real results.
 
Karin Samelson: [0:46]
If you’re wanting to learn simple, actionable, step-by-step strategies needed to drive real brand growth, without breaking the bank or sacrificing your social life, then this is the podcast for you. Let’s get into today’s episode.
 
Alison Smith: [0:58] 
Hello, everyone, and welcome to episode number 47. We’re calling it Our Top Tips for Training Your Marketing Team. Alison here, and I’m here to talk to you about something that is near and dear to our heart, and really something that every single one of our team members values as well. That is ongoing education and training. It’s very important if you’re in the agency or marketing space. So when we started UMAI, Karen and I knew that we wanted to find talented, smart individuals with potential, but not necessarily experts in their field. We’d rather hire someone smart and savvy rather than, say, field experts who may not be a great culture fit, and give them the training and education that they need to develop their skills.

So from the beginning, we drilled building out SOPs for everything, and even created our own course to train anyone, including our team, how to be a great marketer. We put everything we knew in this training course that we learned from the past 10 years of being in-house as well as in our own marketing agency serving multiple CPG brands at the time. So in today’s episode, we’re going to be sharing a few of our best tips on how to train your new marketing hire or get your marketing team to the next level to help your brand scale. All right, let’s get into it.

[2:28]
Tip number one, document everything, especially anything that is repeatable or anything that you know is the best way to do something that you want the rest of your team to follow, or something that is inherently difficult or the average person would need direction. Documenting it is going to speed up that process for anyone on your team. Most of these documents come in the form of a written SOP, or standard operating procedures, or we use a lot of video, so video captures using Loom or a screen recording via QuickTime Player is great. As you start collecting all of your SOPs, all of your video how-tos, create a library of them. For example, ours is stored in a Google Drive folder, and we have sub-folders with all of the different marketing levers that we pull, so like one for social media, one for email, and we try to use keywords so someone can come into our internal SOP Drive folder and quickly search for exactly what they need.

These have become super handy, obviously when we bring and onboard someone new to our team, but also with interns. We have generally three-to-six-month intern contracts, and it could get overwhelming retraining every quarter, so instead what we do is we give them exactly the SOPs that they’re going to need, exact videos that they’re going to need, and they can get started right off the bat. And final thing about documenting everything. This was something that Karin and I ingrained in our team, every single person that came on, our first hire, we said, “Everything you do, we want to see an SOP for it,” and this just made it super streamlined. We could review those SOPs instead of shadowing that person for a week. We could just look at their SOP and say, “You should do it this way. This way would be faster,” or we’d learn something new. And then if that person went on to a different role and we hired someone else, they had everything that they needed upon onboarding, so a huge thing to do when you’re starting a company or an agency is to drill that into your team, “Do it yourself. Write as many SOPs. Do as many videos as you can,” as you go through different processes.

[5:15]
Okay, tip number two is incentivizing continued learning. Sometimes, the education and the value of learning alone are incentive enough for marketers. Generally, marketers love learning. It’s really part of our job. But if you can find out what incentivizes your team beyond just the value of education or beyond just getting better at developing their skills, then you can better ensure that your team is constantly learning, improving, and evolving, which is only going to be great for your own business.

For example, we give our team a yearly stipend for them to spend on any new course to take, so they’ll just know that they have a certain amount of money a year. Sometimes we go over it, but they will just come to us and be like, “Hey, I think I really need a course on project management. I think I’m taking too long to get things moving through a Basecamp, or our project management system. I think if I took the time to learn more, then we could be even more streamlined as a team.” And it’s like, “Okay, do it. Let’s go. Here’s your money. We’ll buy it for you,” and generally, more of the team members step up and also take someone’s course too.

We also have no-call Fridays, because Fridays, for us, if you do need to take Friday off, go for it, but having a quiet Friday allows our team to reserve some of that time to learning, online learning through courses, reading, email newsletters, blogs, et cetera, so Fridays are generally our time to learn. 

And then the final thing I’ll say about incentivizing continued learning is we do a quarterly anonymous survey to our team. If you have a small team, it might be difficult to know, to be anonymous, but making it anonymous just helps people know that they can be as honest as possible, and we simply just ask them, “What motivates you to do a good job?” And a few other questions. And the answers are all over the board. Some people, it’s money. Some people, it’s just words of affirmation. Some people just need to know that they’re supported by the team, and that they are supporting their own team, which is awesome. So really try to dive in and understand what each person needs to be better, work harder, et cetera, because it’s not always what you think it’s going to be.

[7:53]
And then finally, tip number three is onboarding and ongoing training, so ensure your onboarding is the best user experience possible. Onboarding your team, you should spend a good chunk of your time making sure it is streamlined and easy to comprehend, so take your time onboarding new employees, and let them shadow the person who is currently doing that role for as long as possible. For our team, onboarding lasts eight weeks, so what happens in week one is just getting a deep dive, downloading all of the materials. We have an onboarding deck, with videos and links to everything, just getting familiar, meeting the team, things like that. And then shadowing starts, and shadowing lasts around four weeks, so they’re going to shadow the person who is currently doing that job for four weeks. If you can do that on your team, the more time they get to see how the job has been done, the better, and during that shadowing period, they also start providing feedback on what they think could be improved, what could be better. It’s always great to get new eyes on a role that’s been in existence for years, and maybe hasn’t changed that much or evolved.

And then after that four-week period, the next four weeks are them kind of stepping into a leadership role, stepping into that role, and having the person who previously had that role shadow them. So they might be on any client-facing calls or team calls, but silent, and then providing feedback after the call, and then they’ll also have a weekly call, usually with the person whose role they’re taking over, just to talk through any questions, or any feedback, or anything that they think could be better with the role.

But it also doesn’t stop at onboarding your team, especially for marketers. As things change constantly in this space, so if you want your team to stay current and optimized, it’s important that you provide ongoing training or continued learning, so sending your team to things like marketing conferences, having them sign up for webinars or other virtual events, or doing like we do and giving them a stipend or purchasing a online course for them. While this is maybe an additional upfront cost, it is absolutely worth the investment in not needing to rehire and onboard again. That takes a lot of resources to do, and it’s better to have retention with your employees, so having to rehire and onboard is obviously losing a lot of valuable time, and we all know that time is money.

[10:42]
All right, y’all. That is it for our top three tips for training your team to stay current and continue to create better and better marketers. Investing in your team is investing in your business, so if you’re ready to make an investment in training or continued marketing education, you absolutely should check out the Consumer Goods Growth Course. It’s the digital blueprint that will allow you to train your marketing team and drive consistent sales for your CPG, and you can do it all in just six weeks. It’s what we use to train every single person that comes on our team. If you want to learn more about it, you can go to umaimarketing.com/training, and as always, you can DM us on Instagram @umaimarketing if you have any questions after listening to this episode.

Karin Samelson: [11:32]
Thanks for listening to the UMAI Social Circle, y’all. We’re here to support you in your CPG journey, so be sure to subscribe so you don’t miss any new podcast episodes. And while you’re at it, please leave us a review on your listening platform of choice. Shoot us a DM @umaimarketing on Instagram if you have any topics you want us to cover on new podcast episodes.

Alison Smith: [11:50]
And don’t forget to access our free masterclass, where we’re showing you how to create a solid marketing strategy. You can access that at umaimarketing.com/masterclass. And we’ll meet you back here for the next episode.
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#46: Mary Ruth’s Promo Email Deep Dive

promo email
UMAI social circle cpg podcast

#46: Mary Ruth's Promo Email Deep Dive

We’re talking about boosting your Q4 profitability! 🤑 As we gear up for the exciting holiday season, including Black Friday and Cyber Monday, now is prime time to start laying the foundation for your most successful sales quarter ever. And guess what? It’s time to start planning your promo emails!

In this episode, we’re going to talk about how to create promo emails that get you results; we’re talkin’ opens, clicks, and SALES! We’ll look at a successful example from MaryRuth’s Organics, and we’ll share three key tips for writing effective promo emails: urgency, social proof, and simplicity. 

Let’s dive into the world of promotional emails and seize the sales that lie ahead. Success is just a few clicks away – so let’s get started! 📩
 

Let Us Break It Down For You…

[0:58 – 1:47] Introduction to promo emails
[1:48 – 3:25] Mary Ruth’s Organics killer promo email strategy
[3:26 – 5:15] Tips for creating effective promotional emails
[5:16 – 7:50] Three promo email must-haves
[7:51 -9:06] Closing + BFCM Kit is now available!
 

Mentions from this episode: 

Learn more and Start growing with us 

UMAI Marketing socials  –

Get the Black Friday Cyber Monday Kit, here
 

Stay in touch:

Join UMAI’s Facebook Group: CORE 

#46: Mary Ruth’s Promo Email Deep Dive

 
Alison Smith: [0:17]
Howdy, listeners. We’re Alison.
 
Karin Samelson: [0:18]
And I’m Karin.
 
Alison Smith: [0:19]
And we love growing CPG brands.
 
Karin Samelson: [0:22]
We’re the founders of a digital and social media marketing agency, UMAI Marketing, and creators of The Consumer Goods Growth Course, where we’ve helped grow dozens of brands to six and seven figures.
 
Alison Smith: [0:32]
We’re former in-house marketers turned consumer goods marketing educators, who’ve set off on a mission to provide CPG founders and marketers with actionable strategies that drive community and sales. We’re talking real results.
 
Karin Samelson: [0:46]
If you’re wanting to learn simple, actionable, step-by-step strategies needed to drive real brand growth, without breaking the bank or sacrificing your social life, then this is the podcast for you. Let’s get into today’s episode.
 
Karin Samelson: [0:58]
Hi, y’all. I’m here to keep sharing tips on how to make Q4 your most profitable quarter yet. Black Friday, Cyber Monday planning is in full swing and it’s the perfect time to dive in and start setting up the groundwork for the biggest sales of the year. In today’s episode, we’re going to be talking all about promo emails. So to start, we’re just going to talk about what a brand that we really love, who kills it with e-commerce did, and then give you some tips on what to do with your emails coming up. So we are going to be talking about MaryRuth’s Organics. It’s a supplement company that has supplements for babies, toddlers, adults, just about everybody, and their e-commerce really crushes it.
 
[1:48] 
What they did, they had four daily emails over four days, hyping the sale on Black Friday through Cyber Monday. So Friday, Saturday, Sunday, Monday. They didn’t have an early sale or anything like that, they just did it for those four days last year. The emails were super short and sweet and contained large headlines detailing the promo, included lots of social proof in the form of testimonials and they had plenty of product blocks to encourage folks to click through and purchase. Product blocks meaning pulling in from Klaviyo and it’s your product in it, it shows the pricing and it has a button to click and shop now. Subject lines were really straightforward and three of the four subject lines featured the promo really prominently. They also included some urgency, with language like, “Limited time,” and “Extended,” and the use of the hourglass timer and alarm clock emojis to really just push opening it right now, getting the product right now and utilizing the sale. The CTA buttons, the call to action buttons were really active. They used active language like, “Shop sale now,” and “Bundle up,” to encourage increasing average order value and bundling and, “Last days to save,” again with the urgency and, “Save now.” So that is a really high look at what they sent last year. 
 
[3:26]
But you’re asking, “Hey, what am I going to do this year?” So here are some additional tips. How many emails should I send during my promo? What we generally say is it depends on how long your promo is. So for shorter promos, send an email every day, if you’re able, just like MaryRuth’s did, they had a four-day promo and they sent an email every single day. For longer promos with a longer duration, send a reminder email at least every two to three days, depending on how long it is.
 
You want to make sure that it’s top of mind for your customers and they’re getting reminders often, especially it’s longer. And you might be asking yourself, when should I send these emails? What we want you to do is test your sends throughout the year and find the typical day and time that you get your highest opens and clicks. So there is some preliminary work that you need to do. You need to be testing a lot during the entire year to make sure that you know the data, you know you have the analytics that tell you, “Hey, send it on Mondays. Send it on Wednesdays. Send it in the mornings. Send it in the afternoons to be able to get the highest opens, clicks and revenue from your emails.” Make sure at the very least though that you have an email going out the day your promo launches, an email going out 24 hours before it ends and then make sure to resend your emails to non-openers. That first and last one are super important to sending to non-openers. So you can do that on the backend, you can toggle and segment based on if they’ve opened, clicked or just generally engaged with your emails. 
 
[5:16]
And what should be in those emails? The three things that we want you to focus on with your promo emails is urgency, as we’ve discussed. Social proof, like testimonials showing that other people like your product and the people that are reading your email will as well. And keep it simple, a simple design. You want to make sure that everything is above the fold. A click to your website, all of the important details, no one has to keep scrolling through their email to be able to figure out exactly what you’re offering them.
 
And then a few subject line recommendations. Keep it straightforward and direct. You don’t need to get all fancy with your language here, just keep that copy super straightforward and direct and put the promo details front and center. If you’re offering 50% off, 40% off, 30% off, make it very clear in your subject line that that’s what you’re doing. And then again, I’ve said it once, twice, three times already, I’m going to say it a fourth time, add in some urgency, especially for those last couple of emails you sent. “Last chance to get this deal. Last chance to get the biggest deal of the year.” And then there’s an option to add in a first name field to really make your customer feel special. Think of yourself as a consumer. When I get an email in my inbox that says, “Hey, Karin, open this for 50% off.” I’m like, “Oh my gosh, no problem. I will. I’ll get on it.”
 
And then some call to action recommendations. Again, use active language. You can also test using second person pronouns like you, your, yours. And an example of that is, “Get your discount now.” It just has that personalization and connection to the person reading your email. You can also test using your most bold, branded colors and make sure the color contrast is really there. So for example, try to avoid using a yellow call to action button with white font on it. You want to make sure it’s bold and super easy to read. And add those call to actions throughout the email. Put them everywhere, put them in buttons, put them in hyperlink in the plain text, put call to actions everywhere to get somebody to click through and purchase. And of course, as mentioned, make sure to have at least one call to action above the fold. So that can be a tiny, thin banner at the very top of the email, it can be a hyperlink if it’s a plain text email, it can be a call to action button right underneath a header text.
 
[7:51]
So those are some super basic examples of how to send, what to put in your subject line, how to design the email. And never forget those three things that we mentioned, it’s that urgency, social proof and simple design for your promo emails and you’re going to crush it. So if you want to make Q4 the most profitable quarter yet without the headache of not knowing what to share and when, we’ve made it super easy on you, you now have access to the Black Friday, Cyber Monday kit. It’s a comprehensive checklist that details all of the assets that you need in order to execute a high converting profitable holiday promo. Or just about any promo really.
 
It’s the same strategies we’ve implemented to make our clients millions in revenue over the years. The kit also contains done-for-you templates that allow you to plug in your brand info, export and schedule with a few clicks of a button. Check it out now at umaimarketing.com/bfcm-kit. That’s umaimarketing.com/bfcm-kit. Now let’s go get those sales.
 
Karin Samelson: [9:07]
Thanks for listening to the UMAI Social Circle y’all. We’re here to support you in your CPG journey, so be sure to subscribe so you don’t miss any new podcast episodes. And while you’re at it, please leave us a review on your listening platform of choice. Shoot us a DM at UMAI Marketing on Instagram if you have any topics you want us to cover on new podcast episodes.
 
Alison Smith: [9:25]
And don’t forget to access our free masterclass where we’re showing you how to create a solid marketing strategy. You can access that at umaimarketing.com/masterclass. And we’ll meet you back here for the next episode.
				
					
				
			
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#41: 4 Easy Ways to Increase Email Clicks & Opens

UMAI social circle cpg podcast

#41: 4 Easy Ways to Increase Email Clicks & Opens

In today’s episode, Alison discusses the importance of email marketing as a direct and effective way to build a relationship & sales with leads. She shares four easy-to-implement tips to increase email open and click-through rates. Email marketing is a valuable marketing strategy that often gets overlooked – on this episode, learn how to make the most out of this valuable tool!

Let’s dive into these tips and start driving results for your email campaigns. 💌

 

Let Us Break It Down For You…

[0:59 – 1:48] Why you should be spending more time on email marketing for your brand
[1:49 – 2:22] Four of our top tips for boosting open and click-through rates
[2:23 – 4:05] Tip #1: Personalization is key
[4:06 – 5:34] Tip #2: Perfecting your subject line
[5:35 – 9:46] Tip #3: Creating attention-grabbing call-to-actions
[9:47 – 13:20] Tip #4: Segmenting your list for efficient marketing
[13:21 – 14:06] Closing

Mentions from this episode: 

Learn more and Start growing with us –

UMAI Marketing socials  –

Stay in touch:

Join UMAI’s Facebook Group: CORE 

#41: 4 Easy Ways to Increase Email Clicks & Opens

 

 
Alison Smith: [0:17]
Howdy, listeners. We’re Alison.
 
Karin: [0:19]
And I’m Karin.
 
Alison Smith: [0:20]
And we love growing CPG brands.
 
Karin: [0:22]
We’re the founders of a digital and social media marketing agency, UMAI Marketing, and creators of the Consumer Goods Growth Course, where we’ve helped grow dozens of brands to six and seven figures.
 
Alison Smith: [0:33]
We’re former in-house marketers turned consumer goods marketing educators who’ve set off on a mission to provide CPG founders and marketers with actionable strategies that drive community and sales. We’re talking real results.
 
Karin: [0:46]
If you’re wanting to learn simple, actionable, step-by-step strategies needed to drive real brand growth without breaking the bank or sacrificing your social life, then this is the podcast for you. Let’s get into today’s episode.
 
Alison Smith: [0:59]
Email is such an important marketing tool for any brand. It’s a way for you to have direct access to someone via their inbox, which allows you to create a meaningful relationship with your leads. In today’s episode, we’ll cover four easy things you can do to increase your opens and click-throughs right now.
 
Hey, everyone. Alison here. Hope everyone is enjoying their spring wherever you are in the world. Here in Austin, Texas, we didn’t really get a true winter. We had an ice storm for about a week. The whole city shut down, but then it jumped straight into spring/a little bit of summer. It’s pretty hot out there, so hope everyone’s having a good transition into their springtime.
 
[1:49] So today, we’re going to cover four of our top tips to help you increase your open and click-through rates for email marketing. We are huge advocates of email marketing. A lot of people find it a bit snoozy, a bit boring, but it is truly the OG of marketing. It’s been around for a long time, and it worked back in the day and it works now. It’s one of our highest drivers of ROI. So let’s hop into these four easy things that you can start implementing for your email marking right now.
 
[2:23] Number one, send from a name versus your brand. For example, instead of sending from hello@umaimarketing, we send from alison@umaimarketing or Karin from UMAI Marketing as when a brand says an email, people are ingrained to think it’s going to be salesy or promotional or spammy when it’s just a brand name. So instead, choose a front-facing person on your team and use their name as your send from. It can be the founder, the CEO, it can be the marketing director. It can be even a made up name, really, if you need to do that. But choose a name, a front-facing person to send all your emails from so that your audience can actually picture this person and they can picture that this email is written and coming from a person as they read through.
 
In fact, 42% of people surveyed said that the first thing that they look at when deciding to open or just archive an email is the sender or the from name. So using a first name of a person is going to help you grab attention, and likely it’s going to get you more opens than just sending from your brand. And it also builds that know, like and trust that we always talk about, because it’s coming from a person versus this brand entity that people can’t really put a face to. So that’s tip number one. Send from a name versus your brand’s name. It’s going to be more personal, which equals more opens which equals more clicks which then equals more sales.
 
[4:06] Tip number two is your subject lines. So start optimizing and testing your subject lines. We love to use first name merge tags in our subject lines. So instead of saying, “Open this email to get 20% off,” it could say, “Hey Alison, get 20% off now.” Calling that person out, knowing their first name and calling them out, it increases open rates significantly. We’ve tested this over and over and over again, and it is a huge driver for opens.
 
The step that you have to take, though, to get that first name is when you have a popup on your website asking for people’s email address, also add the first name field. You can make it required or you can make it not required depending on what the conversion rate, if it messes with your conversion rate by making it a required field. But overall, we actually make it required. And throughout the marketing funnel, by having that name, even if it drops conversion rates slightly by having that first name, and merging that first name into things like subject lines and then all throughout email bodies, it really personalized the email. It really makes the user feel like they’re being spoken directly to. And overall, it’s going to help opens and sales and conversion rates overall.
 
[5:35] Okay, and number three, make your CTA button stand out with contrasting colors. A CTA button is your call to action. It’s the little button that you’ll see on websites, on emails. We abbreviated it to CTA. But you want to draw the reader’s attention to where you want them to click by using bolded text in that button. You can even increase the text size of that button, and definitely use a different, contrasting color than your email body background. So if you’re using a cream-colored background, use a bright orange or a bright green color for your button.
 
One thing I will say is there is a whole psychology about colors. I am not super well versed with that. Go ahead and get into a Google hole on it. It’s pretty interesting.
But we often stay away from red as our CTA button because red, for people, mean stop. So often, we’ll use colors like a bright green or a bright orange, things like that. And of course, follow your brand guidelines. Hopefully, you have some really contrasting bright colors that you can use in your emails.
 
Also, ensure that you have that CTA button above the fold. So above the fold means that the user, when they open the email on mobile or desktop, they don’t have to scroll to see a CTA button. It is right there. As soon as they open the email, it is right there staring them in the face. They can click. They are told exactly what they need to do. And this really helps increasing your click-through rate by having that above the fold, telling someone exactly what they need to do, what you want them to do before they have to scroll.
We also recommend using action-oriented text on your buttons, like save 20% now. Telling someone what to do is really the motive here. You really need to tell someone what you want them to do.
 
So if it’s going to the site to shop a promo, it’s generally like, “Take 20% off now. Save 20% off now.” Things like that. If it’s just shopping generally, you can use shop now, get the insert product now, things like that. You also want to keep it short and sweet. A long button doesn’t look nice. You want someone to be able to glance at it and be able to… for their brain to register it. So keep it as short as possible. And again, we like to test our first-person pronouns in our CTA button. So if you’ve done that step with your pop-up to grab your lead’s first name, you can merge their first name into your CTA and make it super personalized and make it like you’re speaking directly to them. So instead of saying, “Get started now,” your buttons would say, “Get started now, Alison,” which is really, really powerful.
 
Another thing with CTA buttons is you should use them to address concerns, meaning agitate or addressing the problem or pain point. Again here, so if you have a nice hook at the top of your email that is hitting a pain point, you can sum it up inside of your CTA. So for example, if you’re selling a special ready-to-drink beverage that addresses dehydration, your CTA could highlight that pain point again by saying something like, “Stay hydrated,” as the copy on the button.
 
And then finally, about CTA buttons. I could talk all day about CTA buttons, but finally you want to create urgency as well. So again, if there’s a promo or a limited-time deal or a product that might go out of stock, use copy that is highlighting that urgency. For example, something like, “Get it before it’s gone.”
 
[9;47] Okay, our fourth and final tip for increasing your opens and click-through rates is segmenting your list and only sending weekly broadcasts to your most engaged leads. So some background here. We recommend that brands send at least one broadcast a week to their list. That does not include all of the automated flows that are running behind the scenes that are indoctrinating, selling, doing all the things on autopilot. We recommend sending a fresh broadcast as well, where you’re updating about something that happened with your product that week, just general education and maybe you got into a new retailer. Those are great for broadcast topics. But only send those to top engaged leads.
 
So what you can do if you’re inside MailChimp or Klaviyo, instead of sending to the whole list, make an audience that is people who have engaged with an email in the last 60 to 90 days or have engaged with the last five to 10 emails, is generally the range that we use. It’s going to be a shorter time if you’re a larger brand with a lot more leads. You can extend the timeline, say people who’ve engaged in the last 90 days, if you’re a smaller brand and really need to capitalize on the leads that you do have. So again, only top engaged folks should get your weekly emails, and it’s important to create and keep that cadence.
 
So if you can’t commit to a weekly broadcast, then start with once a month. Once you feel comfortable getting in that groove, that cycle of once a month broadcast, bring it up to two a month. Once you get able to make that content wheel work for you, that’s when you can get to weekly. What we don’t want you to do is condition your leads to expect a weekly email from you and then all of a sudden, things get crazy. You’re going to expo. You don’t have time to write your weekly email, so it falls off. Because those audiences are conditioned, that’s going to be a bit of a shock to them and they’re going to think something’s gone awry with your business. So just be very real with yourself on what you’re able to do and keep that cadence.
 
And then finally, tying that back, that segmentation of engaged leads only for those weekly broadcasts, the reason is you don’t want to send weekly emails to unengaged users as that’s going to drive down your deliverability for everyone else. So say you are just sending your email to everyone on your list. Once it gets delivered and it bounces or people mark it as spam or people don’t open it, then your email client is going to start marking down your deliverability because they think that your emails aren’t good, people don’t like them. So it’s going to lower your deliverability score and it’s going to shoot you in the foot for the long term. So what you want to do is focus on engaged folks only and only send to them, and that’s going to help you increase your opens and click-through rates down the line.
 
[13:21] Okay, we hope you enjoyed these four top tips to get higher open rates and click-through rates with email marketing, and are able to start implementing them ASAP. We’ll see you back here for our next episode.
 
Karin: [13:33]
Thanks for listening to the UMAI Social Circle, y’all. We’re here to support you in your CPG journey, so be sure to subscribe so you don’t miss any new podcast episodes. And while you’re at it, please leave us a review on your listening platform of choice. Shoot us a DM at umaimarketing on Instagram if you have any topics you want us to cover on new podcast episodes.
 
Alison Smith: [13:52]
And don’t forget to access our free masterclass, where we’re showing you how to create a solid marketing strategy. You can access that at umaimarketing.com/masterclass. And we’ll meet you back here for the next episode.
				
					
				
			
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Four Essential Email Automations

Email Automation
Email Automation

four essential email automations to increase e-commerce sales

Email automations (aka email automations, email flows, evergreen sequences) are emails that are automatically delivered to folks based on their activity on your site.

These emails you can “set and forget” (well, not technically FORGET because you should be checking in on them to make sure they’re converting well and up-to-date but you get the gist) so that your email flows are working hard for you in the background while you’re busy with other important biz building activities.

Here are four email automations to increase e-commerce sales! 👇🏼

👋🏼 Welcome Flow – This email flow welcomes new leads and offers them a first time discount to get them to purchase!

🛒 Abandoned Cart Flow – This flow is triggered when someone puts an item in their cart but doesn’t check out. They’re showing you they’re interested, and you want them to come back and purchase ASAP!

👀 Browse Abandonment Flow – This flow works the same as the Abandoned Cart, but instead it delivers when someone abandons a product page but doesn’t add the product to their cart.

🤝 Win-Back Flow – Depending on the shelf life of your product or how long it takes to consume, you want to send a reminder to your customers to come back and purchase again.

We’re all about working smarter, not harder, so let’s lean into email automations to optimize our email marketing and keep generating that revenue!

Ready to create a 7-figure Consumer Goods Brand without wasting money on strategies that don't work?

Then it's time you join the Consumer Goods Growth Course & start driving the results you've been wanting!

Book a call with us now & learn how you can start making consistant, 7-figure sales!